The University Dental and Implant Centre
The University Dental and Implant Centre
5 Pritchatts Road, Edgbaston, Birmingham B15 2QU
Tel: 0121 687 8882 • Fax: 0121 687 8883

Dental care Arrangements during the Coronoavirus Pandemic

Triage Helpline 07846 897596 — Monday to Friday between 10am and 1pm

It is with great regret that we have to suspend routine dental care at our practice in order to protect our patients and staff from the risk of Covid-19 transmission. However, we hope to be able to support our patients through this period within the restrictions that are currently in force. The overall health and safety of our patients and staff are of paramount importance.

Please refer to the following tips to manage dental problems until you are able to see a dentist.

Dental practices have been advised by the British Dental Association to cease routine dental care and provide limited emergency care only. This is mainly because of the government’s advice on reducing Aerosol Generating Procedures (AGPs). Aerosols are generated when dental instruments which spray water and air are used; carrying out these procedures carry a high risk of transmission, even from people who show no signs of illness. In addition, there is a national shortage of appropriate FFP3 facemasks which are necessary to reduce risks to patients and staff. We have been unable to source any FFP3 facemasks. The Prime Minister’s direction on March 23rd to minimise contact with persons and keep travel to the absolute minimum has meant that only the severest of dental emergencies are now considered essential.

  • All patients who are over 70 years of age, or who have underlying health problems, or who have signs of Covid-19, are requested to please visit the online 111 service or call 111 in the first instance if they have a dental problem. The most common signs of Covid-19 are a high fever and a new persistent cough.
  • Patients who are not in the groups above, and show no signs of Covid-19 illness, and who have a dental emergency, should phone our triage line on 07846 897596. This line is open Monday to Friday between 10am and 1pm. Our staff members will triage calls during this time and advise on the best course of action. The practice is not open for walk-in patients.

Please note that a dental emergency is considered to be:

  • Dental Trauma after an accident
  • Oral or facial swelling
  • Bleeding after an extraction
  • A persistent non-healing ulcer
  • Any other dental pain not relieved with pain-relief tablets such as paracetomol

Due to the advice of not carrying out Aerosol Generating Procedures and the lack of FFP3 facemasks, the scope of care we are allowed to provide is limited. The situation and the advice from government is changing on a daily basis and we will update this website with information as soon as we have it. We hope to be able to provide you with details of a wider range of emergency services soon, but in the meantime, we request your understanding and patience in these unprecedented times.

Above all, we request that you follow the government’s advice on social distancing, including self-isolation as needed, and look after yourself and your loved ones. We look forward to the time when we can welcome back all patients and resume routine care.

Dr Abhi Pal
Practice Principal

Coronavirus Update

(Updated 2 April 2020 at 4pm)

Following the speech from the Prime Minister on March 23rd, everyone must stay at home to help stop the spread of coronavirus. This includes people of all ages -- even if you do not have any symptoms or other health conditions. You can only leave your home for one of four reasons:

  1. shopping for basic necessities, for example food and medicine, which must be as infrequent as possible
  2. one form of exercise a day, for example a run, walk, or cycle -- alone or with members of your household
  3. any medical need, or to provide care or to help a vulnerable person
  4. travelling to and from work, but only where this absolutely cannot be done from home

These reasons are exceptions -- even when doing these activities, you should be minimising time spent outside of the home and ensuring you are 2 metres apart from anyone outside of your household.

There is separate advice about:

To help yourself stay well while you're at home:

  • stay in touch with family and friends over the phone or on social media
  • try to keep yourself busy -- you could try activities like cooking, reading, online learning and watching films
  • do light exercise at home, or outside once a day

If you need medical help for any reason, do not go to places like a Dentist, GP Surgery, Pharmacy or Hospital.

If you have symptoms of coronavirus (a high temperature or a new, continuous cough), use the 111 coronavirus service.

If you need help or advice not related to coronavirus:

  • for health information and advice, use the NHS website or your GP surgery website
  • for urgent medical help, use the NHS 111 online service -- only call 111 if you're unable to get help online
  • for life-threatening emergencies, call 999 for an ambulance

Read the full advice on protecting yourself if you're at high risk from coronavirus on

If you live with someone who has symptoms of coronavirus, you can get an isolation note, you do not need to get a note from a GP.

For further information, go to or

For region-specific information and advice in:

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